The power of a proper warranty

/ MEDIA STATEMENT / This content is not written by Creamer Media, but is a supplied media statement.

The real rockstar carries a real warranty, and when properly executed, has the potential to revolutionise customer relationships. It not only instils trust and reliability but also differentiates a company from its competitors in the crowded market. One such example of a robust warranty is Metso and Pilot Crushtec's five-year or 10,000 hour EPS warranty on its equipment, including the standout Lokotrack® LT120™ crusher.

“A warranty is much more than just a promise - it's a demonstration of a company's confidence in its products, and for us at Pilot Crushtec it is also a testament to the product's durability and our commitment to stand by the equipment's performance,” says Francois Marais, Sales and Marketing Director at this leading supplier of crushing and screening equipment.

“Take the Metso Lokotrack LT120 crusher as an example,” he says. “The assurance of a significant warranty such as the one we provide gives customers the peace of mind they need to invest in the product and use it to its fullest potential.”

The Lokotrack® LT120™, a mobile jaw crusher specially designed for aggregate production, has become the go-to choice for mining and quarrying applications. Built to last and designed for efficiency, the LT120™ provides high capacity crushing in an easily transportable form. However, while its features are impressive, it is the warranty that truly makes the difference.

Pilot Crushtec's EPS warranty covers a span of five years or 10,000 hours of operation, whichever comes first. Marais says that this level of support is unparalleled in the industry, setting Pilot Crushtec apart from the competition.

“In a sector where downtime can result in substantial financial losses, this warranty's importance cannot be overstated,” Marais continues.

This extended warranty reflects Pilot Crushtec's confidence in their product's quality, reliability and longevity. It shows the company's belief in the LT120™'s design, the robustness of the Nordberg® C120™ crushing unit and the efficiency of the engine powering the crusher. It also demonstrates the company’s commitment to their customers' success and their willingness to stand behind their products.

“With this comprehensive warranty, customers can purchase and operate the Lokotrack® LT120™ with peace of mind. It assures that should anything go wrong within the warranty period, Pilot Crushtec will be there to assist, reducing downtime and ensuring the continuation of operations,” he says. This assurance helps build a strong relationship between Pilot Crushtec and its customers, fostering long term loyalty and customer satisfaction.

In conclusion, the power of a robust warranty should not be underestimated. It not only showcases a company's confidence in its products but also its commitment to customer satisfaction.

“In the case of Pilot Crushtec and its Lokotrack® LT120 crusher, the five-year or 10,000-hour EPS warranty is a significant differentiator, setting a new industry standard for support and assurance. It is not just about selling a product - it is about providing a service, a promise, and ultimately, peace of mind,” Marais concludes.