On-demand support for connectivity solutions

A leading provider of audio visual (AV) and information technology connectivity and management solutions has announced that it is establishing a local presence in Johannesburg, South Africa.

ATEN International will provide support and a virtual interactive showroom for hands-on training and product demonstration, from its local office based in Hyde Park, Johannesburg.

The company’s South Africa sales manager, Benji Pienaar, explains that the company has made an extensive investment into opening an experience room or ‘showroom’ that will allow customers to experience much of the company’s product range in a live environment.

The brand includes connectivity solutions, professional audio/video and green energy systems for consumers, small or home office (SOHO) environments, small- to medium-sized businesses (SMB) and enterprise customers.

“Our products come with a three-year warranty, which applies to every item across our product range. Furthermore, every product is tested to ensure it lasts. This is in line with ATEN’s strong focus on quality control,” adds Pienaar.

“Aside from top customer support, enterprises will also benefit from ATEN engineers who are available to do training for specific projects and models that a customer might be working with. Customers can access as much training as they require.”

The company also offers online training based on its SOHO/SMB solutions, enterprise solutions, professional AV solutions and energy intelligent solutions.

“ATEN offers 800 different products, many of which are specific to verticals. Currently, we are performing strongly in the healthcare space, as well as providing solutions to places of worship and non-profit organisations. Main focus areas for ATEN also included the education, corporate, media and telecoms, retail, transportation, government, hospitality and entertainment, utilities and resources, and banking and finance sectors,” says Pienaar.

He adds that many of the company’s products can be accessed remotely, supporting customers’ requirements for working from home. Businesses can access server rooms remotely and the company is able to host training rooms remotely.