Bringing screening solutions closer to customers

Sandvik Rock Processing says it is using its footprint across Africa to bring its solutions closer to customers in the crushing and screening markets.

“We recognise the importance of being close to our customers and aim to establish long-term relationships with them,” says Sandvik Rock Processing Screening Solutions lifecycle services manager Gavin McLaggan. “Having facilities that are close to our customers throughout Africa is crucial for our support-driven strategy, and we believe this differentiates us significantly from competitors.”

He notes that there are regional offices in South Africa for the Southern African area, in Zambia for Central Africa and in Ghana for West Africa, as well as country offices in nine other countries, giving customers quicker access to support within a region or country. Customers can also benefit from in-country refurbishment opportunities, instead of having to send equipment cross-border for mechanical attention. Local support also means lower transport costs, faster turnaround times and less operational downtime. The availability of technicians and specialists helps give optimal assistance throughout the lifecycle of customers’ screens.

“Closer proximity to customers also allows them to have their equipment serviced more regularly – and to original equipment manufacturer standards,” explains McLaggan. “By focusing on the entire lifecycle and reducing the total cost of ownership, Sandvik Rock Processing aims to provide customers with enhanced value and improved outcomes.”

Sandvik Rock Processing says its local footprint gives easier access to customers’ sites, enabling specific challenges and requirements to be identified. The company says its capacity building strategy includes the technical training of personnel in various countries, to deliver maintenance, repairs and refurbishment in line with ISO quality standards.

“We are continuing to build the business so that customers are assured that we will always be here with the support they need,” he concludes.