Goscor Cleaning Equipment clinches second consecutive top service provider accolade from the Oryx Group

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Goscor Cleaning Equipment, part of the Goscor Group of Companies and South Africa’s leading supplier of industrial cleaning and hygiene equipment solutions, capped off 2015 with a flourish by clinching a consecutive top service provider award from key customer, the Oryx Group of Companies.

Established in 2012 and situated in Meadowdale on Johannesburg’s East Rand, the Oryx Group delivers cleaning and hygiene solutions across diverse South African industries that include the retail, hospitality, health, commercial and industrial sectors. The company’s commitment to service excellence, stringent monitoring and the effective controlling of standards extends to ensuring the provision of high-level in skills training, transformation and equal opportunities within the Group.

The Top Service Provider Awards stem from the Oryx Group’s passion for providing world class services to its customer and the company believes in rewarding service providers that share this passion for service excellence. “Our objective is simple – identify the service provider that consistently goes the extra mile to serve our needs,” explains Oryx Group National Operations Manager, Johan Visser.

“We have been using Goscor Cleaning Equipment’s machines which include autoscrubbers for Virgin Active sites as well as the Ghibli Winner 38 since 2012,” says Visser who attributes Goscor Cleaning Equipment’s success in taking the honours for the second year in a row to the company’s turnaround time. “In the event of a breakdown at a customer’s premises, extended downtime is simply not an option. Of all our machine suppliers, Goscor Cleaning Equipment has delivered the most impressive turnaround time for repairing equipment, irrespective of whether the site is in Gauteng or located as far afield as Potchefstroom or Polokwane. The company has proven consistently that it is unbeatable when it comes to repairing machines on-site. Their technicians are well trained and well equipped. If the GCE technician shows up, we consider it done. I am guaranteed of having either a repaired machine or a loan unit,” affirms Visser.

Alongside excellent service, Visser also identifies Goscor Cleaning Equipment’s ability to readily make available loan units as key to further contributing to eliminating extended downtime at a customer’s site. “If they are unable to repair a machine, they supply a loan unit on the same day which means there is always a machine available.”

Finally, noting Goscor Cleaning Equipment’s excellent feedback and communication, Visser cites the company’s Service Manager Greg Boyce and Service Coordinator Mvelo Msimang for their commitment in providing above customary services and excellent communication skills. “Goscor Cleaning Equipment has a star in Mvelo. If I need an answer I call her as she always has her finger on the pulse of the operation. Hats off to Greg and his service team!”

Expressing his team’s pride in once again receiving this prestigious award, Boyce states: “We share the same vision as the Oryx Group of Companies, namely ‘to create successful and long term partnerships with both customers and suppliers in the cleaning, hygiene and allied environment’. Recognition as top service provider for such a renowned group bears testament to the dedication, professionalism and innovation Goscor Cleaning Equipment has shown through consistent on-time product and service delivery,” concludes Boyce.

Goscor Cleaning Equipment, previously known as Tennant SA, has 32 years of experience in the cleaning industry, focusing on providing complete, superior quality sales and rental industrial cleaning equipment solutions to mines and industries in the Southern African and SADC markets.